PAYMENT PROCESSING TERMS

1. General Information and Billing These Payment Processing Terms govern all transactions conducted on www.rootcradlehome.com, a website operated by PLANT FOLKS PTE. LTD. (Registration Number: 202325493D), registered in Singapore. Our registered office and physical warehouse are located at 291 Joo Chiat Road, #05-01, JK Centre, Singapore 427543.

To ensure transparency and consistency with our merchant registration, all successful transactions will appear on your bank or credit card statement under the billing descriptor: PLANT FOLKS PTE. LTD.

2. Accepted Payment Methods We accept a range of established payment methods to facilitate your transaction. You may complete your purchase using:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported digital wallets

3. Payment Processing and Transaction Monitoring All payments are securely processed by Stripe. You are not required to create, possess, or log into a Stripe account to complete your checkout process on our website.

To maintain transaction integrity and mitigate potential fraud, Stripe conducts routine payment risk assessments and monitors all orders for unusual transaction activity. Upon successful payment confirmation, your order will be prepared for dispatch in accordance with the timelines outlined in our dedicated Shipping Policy.

4. Data Protection and Privacy Compliance We are committed to protecting your personal and financial data in accordance with applicable legal frameworks in Singapore and the European region. Customer data is handled with strict confidentiality.

Our website employs a transparent cookie management system. We will only deploy non-essential cookies if you actively provide consent by clicking the “Accept” button on our Cookie Banner. For comprehensive details regarding how we collect, process, and protect your data, please refer to our Privacy Policy.

5. Contact Information Should you have any enquiries regarding your transaction, billing descriptor, or payment methods, please reach out to our support team: