SHIPPING POLICY

This Shipping and Delivery Policy governs the dispatch, transport, and delivery of products purchased via www.rootcradlehome.com (the “Website”), which is owned and operated by PLANT FOLKS PTE. LTD. (UEN: 202325493D), a company incorporated under the laws of Singapore, with its registered address at 291 Joo Chiat Road, #05-01, JK Centre, Singapore 427543.

1. Warehouse and Dispatch Location

All customer orders are compiled, processed, and dispatched directly from our central facility located at: 291 Joo Chiat Road, #05-01, JK Centre, Singapore 427543.

2. Service Jurisdictions

Our distribution network is established to facilitate delivery services exclusively to consumers located within European countries and territories.

3. Order Processing Timeframe

All received orders require an initial handling and fulfilment period of 1 to 3 business days prior to departing our facility. This period allows for standard order validation and preparation. Orders placed during weekends or public holidays will be attended to on the next consecutive business day.

4. Transit Windows and Courier Networks

Once an order has departed our facility, the standard transit timeframe to European destinations is estimated to take between 4 and 11 business days.

To maintain consistent transit standards, we cooperate with established international priority postal and courier networks, including DHL, FedEx, and UPS (Priority services). Please note that transit windows are estimations provided by our logistics partners and may occasionally vary based on local customs procedures or regional transport disruptions within the destination country.

5. Automated Tracking and Communications

To provide full visibility regarding the progress of your consignment, automated updates will be transmitted to the email address specified during the checkout process. These notifications are issued at major operational milestones, including:

• Fulfilment Confirmation: Transmitted upon successful dispatch from our facility, containing the tracking reference.
• Hub Arrival: Transmitted when the consignment reaches the primary distribution or logistics facility.
• Out for Delivery: Transmitted when the parcel is assigned to the local courier for final delivery to the designated address.

6. Delivery Delays and Investigation Procedures

In the event that a shipment exceeds the standard estimated transit window outlined in this policy, please notify our support team via plant@rootcradlehome.com.

Upon receipt of your enquiry, we will initiate an official investigation with the designated carrier to locate the consignment. Following the formal outcome and verification from the carrier’s investigation, we will determine the appropriate remediation based on the objective circumstances. This remediation may involve either a full refund of the purchase sum or the arrangement of a replacement dispatch.

7. Import Duties, Value-Added Tax (VAT), and Delivery Responsibility

Customers are responsible for providing complete, accurate, and valid delivery details at checkout. We are unable to amend delivery addresses once a shipment has departed our warehouse.

Consignments arriving within European Union (EU) member states or the United Kingdom (UK) may be subject to statutory import VAT, customs duties, or local clearing fees as determined by the authorities of the destination country. These statutory fees are mandated by local cross-border regulations and remain the sole financial responsibility of the recipient.

8. Contact and Corporate Information

For any enquiries regarding your delivery, please contact our administrative team:

• Company Name: PLANT FOLKS PTE. LTD.
• Corporate Registration Number (UEN): 202325493D
• Website URL: www.rootcradlehome.com
• Corporate Email: plant@rootcradlehome.com
• Telephone Contact: +65 68774763
• Registered Office & Warehouse Address: 291 Joo Chiat Road, #05-01, JK Centre, Singapore 427543