TERMS & POLICY

This website is operated by PLANT FOLKS PTE. LTD. Throughout the site, the terms “we”, “us” and “our” refer to PLANT FOLKS PTE. LTD. We offer this website, including all information and items available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing items from us, you engage in our service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

SECTION 1 – COMPANY DETAILS AND GOVERNING LAW

PLANT FOLKS PTE. LTD. is a corporate entity registered and incorporated under the laws of Singapore with company registration number 202325493D. Our registered corporate office and warehouse facility is located at 291 Joo Chiat Road, #05-01, JK Centre, Singapore 427543.

These Terms of Service and any separate agreements whereby we provide you items shall be governed by and construed in accordance with the laws of Singapore. However, this governing law clause does not deprive consumers residing within Europe of the protection afforded to them by mandatory provisions of European consumer protection laws which cannot be derogated from by agreement.

SECTION 2 – PRODUCTS AND ORDERS

We specialize in the commercial supply of plant pots and lifestyle planters via our website www.rootcradlehome.com. We endeavour to display the colours and images of our items as accurately as possible at our online store.

We reserve the right, but are not obligated, to limit the sales of our items to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any item at any time.

SECTION 3 – PRICING AND PAYMENT

Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of items.

Payment must be made in full at the point of order placement. Payment processing is conducted via the authorized payment methods specified during the checkout sequence. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

SECTION 4 – SHIPPING AND DELIVERY

We coordinate delivery services to destinations within Europe in cooperation with premium international carriers, utilizing priority fulfillment services including DHL Priority, FedEx Priority, and UPS Priority.

1. Order Processing: Upon receipt of an order, processing and preparation for dispatch will require between 1 and 3 business days.
2. Transit Duration: Following the processing period, the standard transit duration for orders destined for Europe is between 4 and 11 business days.
3. Automated Tracking: To ensure comprehensive visibility, automated logistics communications will be transmitted directly to the email address provided during checkout at critical milestones, specifically: when the order is dispatched from our facility, upon arrival at the intermediary logistics hub, and when the shipment is assigned for local delivery.
4. Delivery Delays: In the event that a shipment exceeds the standard processing and delivery timeline, we will initiate a formal investigation with the respective carrier. Based upon the factual findings and resolution of the carrier inquiry, we will arrange either a full reimbursement of the transaction value or dispatch a replacement shipment at no additional charge to the customer.

SECTION 5 – TRANSFER OF RISK AND OWNERSHIP

In strict compliance with European consumer legislation, the risk of loss, damage, or destruction of the goods, alongside the legal title of ownership, transfers to you solely at the precise moment when you, or a designated third party authorized by you (other than the carrier), takes physical possession of the items. The risk of loss does not transfer to the consumer upon the handover of items to the logistics carrier.

SECTION 6 – RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)

If you are a consumer residing within Europe, you possess a statutory right to withdraw from this purchase contract within 14 calendar days without providing any reason or justification.

1. Exercise of Right: The withdrawal period will expire after 14 calendar days from the day on which you acquire, or a third party indicated by you acquires, physical possession of the final item in your order.
2. Notification: To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement sent via email to plant@rootcradlehome.com within the stipulated 14-day period.

SECTION 7 – FAULTY, DEFECTIVE OR DAMAGED GOODS

We hold our products to strict quality criteria. If you receive an item that is faulty or has been damaged during transit, please contact our customer service team via email at plant@rootcradlehome.com within 14 calendar days of delivery.

1. Required Evidence: To process a resolution efficiently, you are requested to provide digital photographic evidence clearly depicting the defect or damage via email.
2. Resolution Mechanism: Upon verification of the photographic evidence, we will arrange for a full reimbursement of the affected order value or prepare a replacement shipment.
3. Return Policy for Damaged Items: Customers are not required to physically return the broken or damaged items to our warehouse facility once the photographic evidence has been submitted and approved.

SECTION 8 – ACCURACY OF ACCOUNTING AND BILLING INFO

We make reasonable efforts to maintain current, accurate, and operational information on our website. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as required to fulfill your orders.

SECTION 9 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, PLANT FOLKS PTE. LTD., our directors, officers, employees, or affiliates shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any items procured using the service.

SECTION 10 – CONTACT INFORMATION

Questions or inquiries regarding these Terms of Service should be directed to our official corporate channels detailed below:

• Brand Name: rootcradlehome
• Website URL: www.rootcradlehome.com
• Company Name: PLANT FOLKS PTE. LTD.
• Company Registration Number (UEN): 202325493D
• Corporate & Warehouse Address: 291 Joo Chiat Road, #05-01, JK Centre, Singapore 427543
• Official Email Address: plant@rootcradlehome.com
• Telephone Contact Number: +65 68774763